Privacy Policy

Last Updated: December 23, 2025

Introduction

Welcome to Ottimo ("we," "our," or "us"). We are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website and purchase our luxury furniture products.

Information We Collect

Personal Information

When you interact with our website or make a purchase, we may collect: Name and contact information (email address, phone number, postal address), Billing and shipping addresses, Payment information (processed securely through our payment providers), Order history and preferences, Account credentials (if you create an account), and Communication preferences.

Automatically Collected Information

When you visit our website, we automatically collect: IP address and browser type, Device information and operating system, Pages visited and time spent on our site, Referring website addresses, and Cookies and similar tracking technologies.

Design Consultation Information

If you request design consultation services, we may collect: Room dimensions and photos, Style preferences and budget information, and Interior design requirements.

How We Use Your Information

We use your information to: Process and fulfill your furniture orders, Communicate about your orders, delivery, and customer service, Provide personalized product recommendations, Send marketing communications (with your consent), Improve our website, products, and services, Prevent fraud and enhance security, Comply with legal obligations, and Analyze website performance and customer trends.

Cookies and Tracking Technologies

We use cookies and similar technologies to enhance your browsing experience. These include: Essential Cookies which are required for website functionality and security, Preference Cookies that remember your settings and choices, Analytics Cookies that help us understand how visitors use our site, and Marketing Cookies used to deliver relevant advertisements. You can control cookies through your browser settings, though disabling certain cookies may affect website functionality.

Information Sharing and Disclosure

We do not sell your personal information. We may share your data with: Service Providers such as payment processors, shipping companies, and logistics partners who help fulfill orders, Marketing Partners which are third-party platforms for advertising (only with your consent), Legal Requirements when required by law or to protect our rights, and Business Transfers in the event of a merger, acquisition, or sale of assets.

Payment Security

All payment transactions are processed through secure, PCI-compliant payment gateways. We do not store complete credit card information on our servers.

Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this policy, comply with legal, accounting, or reporting requirements, and resolve disputes and enforce our agreements. Order information is typically retained for 7 years for tax and legal purposes. You may request deletion of your account and data at any time, subject to legal retention requirements.

Your Rights and Choices

You have the right to: Access and request a copy of the personal data we hold about you, Correction to update or correct inaccurate information, Deletion to request deletion of your personal data (subject to legal requirements), Opt-Out to unsubscribe from marketing communications at any time, Portability to receive your data in a structured, commonly used format, and Object to processing of your personal data for certain purposes. To exercise these rights, please contact us using the information provided below.

Marketing Communications

With your consent, we may send you promotional emails about new products, special offers, and design inspiration. You can opt out at any time by: Clicking the "unsubscribe" link in any marketing email, Contacting us directly, or Updating your account preferences.

Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of these external sites. We encourage you to review their privacy policies.

Children's Privacy

Our website and services are not directed to individuals under 18 years of age. We do not knowingly collect personal information from children.

International Data Transfers

Your information may be transferred to and processed in countries other than your own. We ensure appropriate safeguards are in place to protect your data in accordance with this Privacy Policy.

Data Security

We implement industry-standard security measures to protect your information, including: SSL encryption for data transmission, Secure servers and firewalls, Regular security audits, Restricted access to personal data, and Employee training on data protection. However, no method of transmission over the internet is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.

Updates to This Policy

We may update this Privacy Policy periodically to reflect changes in our practices or legal requirements. We will notify you of significant changes by posting the updated policy on our website with a new "Last Updated" date. Your continued use of our website after changes constitutes acceptance of the updated policy.

Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us at Ottimo. For privacy-related inquiries, please reach out through our contact page or customer service channels. We aim to respond to all privacy inquiries within 30 days.

By using our website and services, you acknowledge that you have read and understood this Privacy Policy.